Privacy Policy

This Privacy Policy ("Policy") applies to users of the e2bet bangladesh platform. When you visit our website, create an account, or use any of our services, the terms of this Policy apply to you. Please read this document carefully, as it explains how your information is collected, processed, and protected.

By using our services, you agree to this Privacy Policy. To learn the full terms of our services, please read our Terms and Conditions, which contain detailed information about user rights and responsibilities.

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1. What Information We Collect

e2bet bangladesh collects specific personal information for various purposes. The information listed below is necessary for operating our services.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — our services are for users aged 21+ only)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Permanent address
• User-created password (stored in encrypted form, never visible in plain text)

1.2 Financial Transaction Information

During deposits and withdrawals, we process the following information:

• Payment method details (bKash, Nagad, Rocket, or bank transfer)
• Transaction amount, date, and reference number
• Mobile banking number or last four digits of a bank account

We never store full card numbers, OTPs, or mobile banking PINs. All financial information is transmitted through SSL-encrypted channels.

1.3 Usage and Technical Information

Information collected automatically while using our platform:

• IP address and device type
• Browser type and operating system
• Site visit time, pages visited, and navigation patterns
• Session cookies and local storage data

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2. Purpose of Data Use

e2bet bangladesh uses collected information only for specific and legitimate purposes. We never process information beyond what is necessary.

• Account Management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To prevent unauthorized access and ensure financial security.
• Transaction Processing: To process deposits and withdrawals accurately and promptly.
• Customer Support: To resolve your issues via live chat and email.
• Security Monitoring: To detect fraud, misuse, and unauthorized activity.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Compliance: To comply with applicable laws and regulations.

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3. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the platform functions correctly.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and core functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences, language settings, and personalized experience.
• Analytics Cookies: To understand website traffic and usage patterns — these use anonymous data.

You can delete or block non-essential cookies from your browser settings, though this may limit some services.

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4. Data Sharing and Third Parties

e2bet bangladesh does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Payment Processors

Only the necessary transaction information is exchanged with the relevant institutions to complete financial transactions via bKash, Nagad, Rocket, and bank transfer. These third parties are governed by their own privacy policies.

4.2 Technology Partners

Trusted technology partners are engaged for game operations, technology services, and analytics. These organizations may process data only for the purpose of providing specific services and may not use it for any other purpose.

4.3 Legal Requirements

In the case of a court order, a lawful request from a government authority, or an applicable legal obligation, certain information may need to be disclosed. In such cases, we provide only the minimum information required.

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5. Data Security Measures

To keep your data safe, e2bet bangladesh maintains multiple technical and organizational security measures.

• SSL Encryption: All data transmitted between the website and our servers is encrypted using SSL technology.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Two-Factor Verification: Additional OTP verification is activated for suspicious logins or transactions.
• Server Security: Firewalls, anti-intrusion systems, and regular security audits are maintained at our data centers.
• Access Control: Only authorized staff can access specific data on a need-to-know basis.

However, complete freedom from risk in data transmission over the internet cannot be guaranteed. We are committed to ensuring the highest level of protection, but keeping your account password confidential and using a secure network is also your responsibility.

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6. Data Retention Period

We retain your personal information only for as long as necessary. The retention period for specific types of information is listed below:

• Account Information: For the duration the account is active, and after account closure for the period required by applicable law.
• Transaction Records: Retained long-term for financial statements and audit purposes.
• Log and Cookie Data: Generally deleted automatically within 90 days to 1 year.
• KYC Documents: Retained for the period specified by regulatory requirements.

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7. Your Rights

As a user of the e2bet bangladesh platform, you have several rights regarding your own information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If any of your stored information is incorrect, please contact our support team to request a correction. We provide support in Bengali and English via 24/7 live chat and email.

7.3 Right to Close Account

If you wish to close your account, please contact customer support. Self-exclusion and account deactivation options are also available under our responsible gambling policy. To learn more, please read our Responsible Gaming Guidelines.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This option can be used from your account settings or by contacting customer support.

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8. Protection of Minors

e2bet bangladesh operates all casino and betting activities for users aged 21 and above only. We do not collect personal information from minors and do not allow them to create accounts.

Through the age verification process, we ensure that no minor can operate an account on our platform. If we become aware that a user is under 21 years of age, that account will be closed immediately and the associated information will be deleted.

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9. Policy Changes

e2bet bangladesh reserves the right to modify or update this Privacy Policy due to business changes, legal updates, or service improvements. For any significant changes, we will post a notice on the platform and the "Last Updated" date at the top of the page will be changed.

Continued use of the service after an update will be taken to mean that you agree to the new policy. We therefore recommend visiting this page regularly. You can find answers to common privacy-related questions in our FAQ section.

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10. International Data Transfers

Our servers and technology infrastructure may be located in various countries. As a result, your information may be stored or processed outside Bangladesh. In all cases, we ensure that transferred information is handled in accordance with this Policy and applicable data protection standards.

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11. Consent and Liability

By registering on our platform and using our services, you confirm that you have fully read and understood this Privacy Policy. You also confirm that you are 21 years of age or older and are agreeing to this Policy of your own free will.

Visit our About Us page to get a complete understanding of the terms governing the use of all e2bet bangladesh services.

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